Shipping policy

Do I Have To Declare Customs For My Order?

For any deliveries outside the European Union you might be charged additional duties or taxes when your shipment passes local customs. Any of these taxes or additional charges must be paid by the person who receives the order (B2B & B2C customers!). Unfortunately, we have no control over these charges and we are not able to tell you what the cost would be, because customs policies and import duties vary from one country to another.

We recommend you to contact your local customs office before placing an order.

What Happens If I’m Not At Home When My Order Arrives?

For orders in Spain, we will send an email with the expected delivery date and the possibility to arrange another time. If you are not at home they’ll send you another email giving you the chance to arrange another delivery date or collect it at a pick up point.

European orders will receive an email with the expected delivery date while international orders will only receive the shipping confirmation with the tracking number so that you can follow your parcel at any time. If you are not at home they will leave a notice and they’ll try to deliver it again.

I Have Not Received My Order Yet. What Should I Do?

If your estimated delivery date has passed and you haven’t received your order:

 - You can check the delivery status at the website of the logistics company with the tracking number included in your order confirmation email. 

- If you can’t see the tracking information, please send us an email to sseom.brand@gmail.com

- You weren't at home and the order has returned to our offices. We can resend again your order but you will pay the total amount of the shipment (ask us sseom.brand@gmail.com or by chat).

I Have A Wrong Item In My Order, What Should I Do?

We are really sorry if you should receive any wrong or damaged item. Please send us an email and we will solve it as quickly as we can.

 

RETURNS & REFUNDS

How Do I Return Any Garment To You And How Much Time Do I Have To Do It?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sseom.brand@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sseom.brand@gmail.com.

Orders may be returned using any shipping method or courier, but at your own expense. We recommend using a courier which offers a shipment tracking service, because we cannot be made responsible for any failed deliveries of returns.
All garments must be returned unworn, unwashed, unaltered and with the tags attached. Unfortunately we cannot accept any used garments.

Have You Received My Returned Items?

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or change has been processed.

How Do You Refund My Money?

We’ll refund your money with the same payment method / card you used for your payment of your order. It can take between 5 to 10 days to return the amount to your account.